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Frequently
Asked Questions
General
Pre-Sales Questions
DNS
Control
Panel
FTP
Paths
Email
CGI/ASP/PHP/MySQL/JSP
Software Versions
Billing
SSL
Sub domains
Add-on domains
General
Pre-Sales Questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, American Express, PayPal and checks.
Q. Are your server's Unix, or Windows?
A. Either. Our servers run on Linux Red Hat 7.3., Red Hat 9.0. and
Windows 2003 Server.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be
found by
clicking here.
Login with the username demo, and the password demo.
Q. Can I pay monthly?
A. Yes, you may pay monthly except on the Email Only plan which is
annual-bill only.
Q. Can
I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup in less than 2 hours.
Q. Are
there any hidden costs, or setup fees?
A. No.
Q. Do
you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.
You are still able to unzip files on the server using our file
manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How do I obtain my website statistics?
A. Your website statistics can be found by logging into your control panel (www.yourdomain.com/cpanel). We offer a variety of popular web site statistics programs to give you a comprehensive overview of your web site traffic & visitors.
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DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email
you can email us requesting your dns.
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Control
Panel
Q. Do you have a manual for our control panel?
A. Click
here to view the PDF. You must have Adobe Reader installed on your
PC in order to open the PDF. Adobe Reader is available as a free
download at www.adobe.com.
Q. Where do I go to login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel.
Q. How do I make sub domains?
A. To make a sub domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub domains.
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FTP
Q. Where can I download a free FTP?
A. We recommend searching for and downloading FileZilla from
download.com.
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why doesn't my ftp password change when I change
my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password.
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Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is usr/local/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
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Email
Q. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my
browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire
url from your address bar. You will not login to your cpanel and
create a sub domain to go to the address you just copied.
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CGI/ASP/PHP/MySQL/JSP
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755.
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
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Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of
MSSQL are you using?
A. We offer MSSQL 2000 and MSSQL 2005.
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
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Billing
Q. How
do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give
you permission to delete my website and all of it's content."
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SSL
Q. What is the
difference between shared ssl and private ssl?
A. A shared ssl
displays as https://ip/~yourusername/ A private
ssl would display as https://www.yourdomain.com
in the address bar.
Q. How do I purchase
a private ssl from you and what type is it?
A. Please email to do
so.
Q. Whats the path to
the free shared ssl?
A. We need to activate
the shared ssl on each site manually that will require it.
Q. I'm going to
purchase my own ssl what do I need to know?
A. Our servers are
Apache + Mod SSL If you require assistance from us to install it there
will be a $30.00 installation fee.
Q. How do I transfer
a ssl?
A. Every place that
sells ssl's has a different transfer procedure. You will need to ask
the supplier
you purchased it from.
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Sub domains
READ THIS BEFORE
SETTING UP A sub domain!
To create a sub domain cpanel asks for the name you wish to use. MAKE
SURE the sub domain name you give it doesn't have a folder already
named that name. If it does the sub will not work. Example... I want
to create the sub domain test.smartvaluehosting.com so my sub name is going to
be test. If I already have a folder in my ftp named test I need to
delete it or rename it to something different before I create the sub domain
with the test name from cpanel.
Q. What is a sub domain?
A. www.domain.com is a
domain name. A sub domain is anything that replaces the www in a domain
subdomain.aol.com is a sub domain.
www.subdomain.aol.com is not a sub domain.
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Add-on Domains
Q. What is an addon domain?
A. An addon domain is a
fully functional domain that will work out of a folder in your main
sites ftp.
READ THIS BEFORE
SETTING UP AN ADDON DOMAIN!
You cannot create an
addon domain if your dns hasn't proprogated to the server already. So
after you change the sites dns you are trying to add you will need to
wait 24-48 hours before attempting to create your addon domain.
There are three
fields cpanel asks for when creating an addon domain.
1.
"New Domain Name:" You will put in the newdomain.com do not put www
in the name!
2.
"Username/directory/sub domain Name:" This will be the folder cpanel
creates in your main accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!
3. "Password:"
fill in any password you want here.
Q. Help I added an addon domain why did it say sub
domain added?
A. It creates it as a sub domain by creating the folder within your main sites ftp. Please
ignore this! It is a fully functional domain name. It is only called a
sub domain when in fact it is an addon domain.
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